Welcome to the first edition of my blog. I guess it is time to join the 50 millions of other blogs that are already on the internet. Technorati, a company that tracks internet usage, says the blogosphere is more than 100 times bigger than it was just 3 years ago. So my little blog will be just one more addition to a very big world. Time will tell if I have anything to say that is worthy of the addition :-)

I expect to focus in several directions – frontline management - customer service experiences - and personal observations about life and leadership. The goal will be to learn from both good and bad experiences.

I am not actually sure whether I will post daily – although that is the goal. There may be some days where life and work get in the way of sharing an idea. I also hope to have some guest writers from time to time.

I hope it will be funny and serious, happy and sad, normal and twisted – but most of all thought-provoking. I have been in the customer service industry for over 25 years – and sometimes that experience transforms me into “Attila the Customer” when people seem to miss the reason it is called customer service.

Hope you enjoy, and if you have a comment or an idea to share, please feel free to post your comments. I will let you know that the comments are monitored before they are posted - primarily to keep them sane and safe for consumption. But, if you disagree with me, please post that too – I promise to post just about anything you want to share.

So, here we go – hope you enjoy it.