Speaking at CCSF

I will be presenting the keynote speech at the Shared Insights CCSF Contact Center Conference in Boston next month. The conference runs Tuesday, November 14 and Wednesday, November 15. I speak on Wednesday morning at 8:30am and lead a 2-hour workshop that afternoon at 2:00pm. You can check out the entire agenda at CCSF. Hope to see you there. Email me with any questions...