Time and Coaching

Wow – where does time go? It has been several weeks since my last post but I guess it is a good thing to be busy. Perhaps I need to listen to some of my own speeches about priorities but it has been a busy couple of weeks.

When I last posted, it was International Customer Service Week. Question – what did you do during that week that was really successful? Did you have success in recognizing the most important people in the company – the frontline? Did you spend some time and money on the frontline managers and supervisors? I believe THEY are the key to success with customers. How much time did YOU spend coaching and how much time did they spend coaching in the past five days?

If you need a simplified coaching form, download the YMCA document on my website. Click here touchpointassociates.com look on the right side of the page - and choose Click Here to download Bob's special forms.